Last updated: May 2026
MSME SHE MART (“SheMart”, “we”, “us”) operates the SheMart website and related programmes under MSME Promotion Council India. This Privacy Policy explains how we collect, use, and protect personal information when you use our public website, apply as a vendor or supplier, submit a grievance, or interact with our office teams.
Information we collect
- Account and application data: name, email, mobile number, date of birth, gender, address, identity documents, business details, bank information, and files you upload during registration or verification.
- Communications: messages sent through grievance forms, career applications, or email correspondence with our teams.
- Technical data: IP address, browser type, device information, and visit logs collected for security and analytics when enabled.
How we use your information
- Process vendor, supplier, referrer, and career applications.
- Verify eligibility, conduct multi-level approvals, and operate the seller portal.
- Respond to grievances and provide customer support (helpline: 9801023223).
- Improve website security, prevent fraud, and comply with applicable laws.
- Send service-related emails such as application status, portal credentials, or circular notices you have opted into.
Sharing of information
We do not sell personal data. Information may be shared with authorised district, state, and central verification teams, payment processors where applicable, and service providers who host or secure our systems under confidentiality obligations. We may disclose information when required by law or to protect the rights and safety of users and the programme.
Data retention and security
We retain application and account records for as long as needed for programme operations, audit, and legal requirements. Reasonable technical and organisational measures are used to protect data; no method of transmission over the internet is completely secure.
Your choices
You may request correction of inaccurate data by contacting us. Where applicable law provides rights of access or erasure, requests will be handled in line with programme rules and regulatory requirements.
Cookies
We use essential cookies for sessions, security, and language preferences. Analytics cookies may be used when enabled in site settings. You can control cookies through your browser settings.
Children
Our services are intended for adults applying to business programmes. We do not knowingly collect data from children without appropriate consent.
Changes
We may update this policy from time to time. The revised version will be posted on this page with an updated date.
Contact
For privacy-related queries, contact the MSME SHE MART programme office via the grievance form or helpline 9801023223.